How Odonto Filla reduced 70% of service time with AI
Implementation of intelligent chatbots for automatic patient screening, scheduling, and appointment confirmation at the Odonto Filla network.
About Odonto Filla
Odonto Filla is a leading dental clinic serving hundreds of patients monthly, offering treatments across multiple specialties.
With accelerated growth, the reception team couldn't handle the demand for scheduling, confirmations, and initial screenings, generating queues and patient loss.
The Challenge
Average wait time of 15 minutes on the phone for appointment scheduling.
No-show rate of 35% due to lack of automated confirmation.
Reception team overloaded with repetitive screening tasks.
Lead loss outside business hours without 24/7 service.
The Solution
We developed a virtual assistant integrated with WhatsApp using generative AI, capable of screening patients, scheduling appointments, and sending automatic confirmations.
Intelligent Screening Chatbot
AI assistant that identifies patient needs, collects initial information, and directs to the correct specialty automatically.
24/7 Automated Scheduling
Direct integration with the clinic's scheduling system, allowing patients to book appointments anytime via WhatsApp.
Smart Confirmation & Reminders
Automatic communication flow with reminders 48h and 2h before the appointment, drastically reducing no-shows.
“The chatbot transformed our operation. Our receptionists now focus on quality in-person service while AI handles the entire digital flow.”
Results Achieved
In just 3 months of operation, the results exceeded all initial expectations.